SHIPPING
When will my order Ship?
Turnaround time is approximately 1-2 days (we always aim to get items sent as close to the next day as possible).
Your order will be packed on one of our LIVES on Tiktok
You will receive tracking information directly to your email once sent.
How long does shipping take?
UK- RoyalMail 48 hour tracked.
(Approximately 2 days)
____________
International- RoyalMail Tracked & Signed / Tracked / Signed.
(Approximately 5-7 days)
Any shipping delays are out of our control due to customs etc so please order with plenty of time.
Who pays customs for international orders?
All customs, duties and taxes are the responsibility of the customer.
RETURNS
What is your Exchange Policy?
Items can only be exchanged if there is a fault or arrived damaged. Please contact us within 24 hours of receiving order to arrange this.
What is your Return Policy?
All items are strictly NON RETURNABLE (unless a fault in which an exchange will be arranged).
When will I receive my Refund?
As soon as we receive your order back and has gone through our checking process your refund will be sent straight away as a priority.
Refunds usually take approximately 2-3 working days once processed.
This is only on the basis that we agree to a refund at our discretion. As a standard no refund will be given.
We are here to help!
Still have questions or need assistance? Send us an email
cowgirl.city@hotmail.com

